> For the complete documentation index, see [llms.txt](https://questn.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://questn.gitbook.io/docs/for-users/rewards-claiming.md).

# Rewards-Claiming

## Q1-I received an error message The binding account is inconsistent with the trading account, what does it mean?

> This is due to the account that you are using to claim reward is not the one you completed the quest, kindly switch to the correct address to claim. Check your wallet setting to see if it is connected to the address which won/completed the quest.

## Q2-I claimed my reward but I didn't receive it in my account yet, what is the problem?

> If the reward is a WL (Whitelist, which demands the quest host to manually send it out), please contact the quest host to redeem the actual reward.

## Q3-I clicked the claim button and successfully claimed but I didn’t receive the token, what is going on?

> Check if this quest is a different-tiered reward quest, then check your reward tier.
>
> ![](/files/FRuyGivTGmKEM197fTwj)
>
> E.g. Different tiered reward section

## Q4-I have received the error Invalid timestamp, what should I do?

> The solution is to adjust the time on your PC/laptop to match your current timezone.

## Q5-I wanted to claim the reward but the gas fee is too high, can you make it come lower?

> Absolutely not. Gas fees are sdetermined by Gas Price and Gas Used, not QuestN. However, you can wait to claim when the gas fee gets lower. But do know that the reward will expire in 30 days.

## Q6-I won a quest but my reward has expired, how can I get it back?

> The reward will remain available after a quester wins it for 30 days, after which it will expire.
>
> There’s no way we can do to help you regain the reward.
>
> So stay tuned for your participated quests and don’t miss out.
>
> ![](/files/Ifiw5Og2D3nu1aEGQ2Sz)
>
> E.g. Expired reward

## Q7-I received an email telling me I had won a quest, is it official or a scam?

> Stay alert, the official email address of QuestN is <QuestN@questn.com>.
>
> ![](/files/otngMlSVJFRNwt3WX9Sj)

## Q8-I received an error message Internal JSON-RPC error, how can I solve it?

> It seems that the RPC in your wallet extension has some problems, try another time or switch the RPC of the network in your wallet extension.
>
> ![](/files/MdYaRDQ5mlGtY7ymyuWA)


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